Help us investigate
Describe the device, player, time of the issue and whether it affects one stream or the whole service. Where possible, try the supported troubleshooting steps. The team can help check configuration, available server options and what happened to your order.
Request a review
Use the contact form for cancellation or refund questions and include your order reference, purchase date and a clear explanation. Eligibility depends on the circumstances and any terms shown with the purchase. This page does not invent a fixed money-back period or promise automatic approval.
Before a new purchase
A trial is the most useful opportunity to test your specific connection and viewing needs. Confirm channels, device support, total price and any payment-method charges before proceeding. If you need a particular refund condition confirmed, ask support before paying.