Identify the setup
Record the TV model and whether it uses Tizen, webOS, Google TV or another system. Brand names alone do not identify the app store. Mention any soundbar or network adapter when asking for help.
Choose a compatible player
Open the television’s own app store and find the player confirmed by support. Check its publisher and any separate licence cost. Our player and its integrated VPN are available only on supported platforms; support will confirm the appropriate option.
Sign in and test
Enter the access details exactly as supplied. Test a live channel, a movie, sound, subtitles where available and the programme-guide time. A successful login alone does not confirm the whole setup.
If something is missing
Check the active connection limit, app version and whether another stream works. Send the error message, model and local time to support. Keep your username, password and full playlist URL out of public screenshots.