Identify the setup
Check whether your device runs Android TV, Google TV or a mobile Android build. An app designed for touch input may not work well with a remote. Mention any soundbar or network adapter when asking for help.
Choose a compatible player
Use the device’s official store where the supported player is available. Confirm the publisher; ask support before installing a file from outside the store. Our player and its integrated VPN are available only on supported platforms; support will confirm the appropriate option.
Sign in and test
Enter the access details exactly as supplied. Test a live channel, a movie, sound, subtitles where available and the programme-guide time. A successful login alone does not confirm the whole setup.
If something is missing
Check the active connection limit, app version and whether another stream works. Send the error message, model and local time to support. Keep your username, password and full playlist URL out of public screenshots.